Privacy Policy for OrchardWisp Grocers

OrchardWisp Grocers ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you visit our website, engage with our services (including fresh fruit sourcing, artisanal bakery, organic produce sales, custom fruit baskets, farmers’ market stalls, and catering), or otherwise interact with us.

1. Information We Collect

We collect various types of information in connection with the services we provide, which may include:

• Personal Information You Provide: This includes information you provide directly to us when you make a purchase, place an order for a custom fruit basket, sign up for our newsletter, participate in a survey, request catering services, or contact us. This may include your name, contact details (such as email address, phone number, shipping address, billing address), and payment information.
• Information Collected Automatically: When you visit our website, we may collect certain information automatically from your device. This information may include your IP address, browser type, operating system, referring URLs, device identifiers, and information about how you interact with our online platform, such as the pages you visit and the time and date of your visit. We may use cookies and similar tracking technologies to collect this information.
• Information from Third Parties: We may receive information about you from third-party sources, such as payment processors, marketing partners, or social media platforms, in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Managing Our Services: To process your orders, fulfill custom fruit basket requests, deliver organic produce, manage catering services, and provide customer support.
• Communication: To send you order confirmations, service updates, administrative messages, and respond to your inquiries.
• Marketing and Promotions: To send you information about our fresh fruit, artisanal bakery products, new services, special offers, and events that may be of interest to you, in accordance with your communication preferences.
• Improving Our Services: To understand how our services are used, analyze trends, and improve the quality and variety of our products and services.
• Security and Fraud Prevention: To protect our website and operations from fraud, unauthorized access, and other illegal activities.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery services, website hosting, data analysis, and marketing assistance. These service providers are obligated to protect your information and may only use it for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Consent: We may share your information with your consent or at your direction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact details provided below.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Last Updated" date at the top of this policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

OrchardWisp Grocers
4502 Hillview Avenue, #05-12
Bukit Timah, Central Region, 678974
Singapore

Last Updated: April 23, 2024